Terms of service

The agreement

These terms are an agreement between Wasoli and the business ("operator", "you") that signs up to use it. By creating an account, requesting a demo instance, or using Wasoli in any way, an operator agrees to these terms. Wasoli is sold to businesses, not to individual consumers, and these terms are written on that basis.

If you are agreeing on behalf of a company, you confirm you have the authority to bind that company to this agreement.

The service

Wasoli is billing, collection and recovery software for internet and cable service providers. Each operator receives a private instance of the software and a private database, reachable at an address of the formyourcompany.wasoli.net. The service includes the web panel and the companion Android and iOS admin apps described on this site.

We provide the software, the instance it runs on, and reasonable support to keep it running. We do not provide ISP or cable services ourselves, and we are not a party to the relationship between an operator and their own subscribers.

Accounts and credentials

• An operator is responsible for the logins issued to their own staff, and for keeping credentials confidential
• An operator must tell us promptly if they believe an account has been compromised
• We may suspend a login that appears to be used in a way that risks the security of the instance, and will tell the operator when we do
• Passwords for the web panel are never visible to us in plain text — they are stored as bcrypt hashes

Operator responsibilities

An operator is responsible for the data they put into their instance and for how they use the software, specifically:

• Having the right to collect, hold and process the subscriber data they upload — names, addresses, phone numbers, billing and payment records — under the law that applies to their business
• Keeping that data accurate, and correcting or removing it when required
• Using the messaging module only to send subscribers messages they are lawfully entitled to send, and complying with any consent, opt-out or telecom regulatory requirement that applies to SMS communication in their jurisdiction
• Managing who on their staff has access to which parts of the panel, using the roles the software provides
• Telling their own subscribers, where required by law, how their data is collected and used — that notice is the operator's responsibility, not ours, because the operator is the controller of that data (see our privacy policy)

Acceptable use

An operator agrees not to:

• Use the service to store or transmit unlawful content, or data they do not have the right to hold
• Attempt to access another operator's instance, database or data
• Interfere with or disrupt the service, including by probing, scanning or attempting to bypass its security
• Resell or sublicense the service to a third party without our agreement
• Use the messaging module to send unsolicited or unlawful bulk messages

Fees and payment

Fees for the service are as agreed with an operator at signup, or as published on our pricing page where no separate agreement exists. Fees are billed in advance for the period agreed, and are due on the date stated on the invoice.

If payment is overdue, we may suspend access to the instance after giving notice, and will restore it once payment is received. We may change our fees for a future billing period with reasonable advance notice.

Term and termination

This agreement runs for the period agreed at signup and renews on the same basis unless either party gives notice to end it. Either party may end the agreement:

• By notice, at the end of the current billing period
• Immediately, if the other party is in material breach of these terms and does not fix it within a reasonable period after being told
• Immediately, if the operator's account is significantly overdue on payment despite notice

On termination, an operator's access to their instance ends. What happens to the data in it is described in the next section and in ourprivacy policy.

Data export on termination

Before an instance is decommissioned, an operator may request an export of their data — subscribers, bills, receipts, and the other records their instance holds — in a usable format. We will provide it within a reasonable time of the request. After the retention window described in our privacy policy, the instance and its database are permanently deleted and cannot be recovered.

Intellectual property

Wasoli, the software, and everything that makes it up — code, design, documentation and branding — belong to us or our licensors. These terms give an operator the right to use the service for their own business; they do not transfer ownership of any of it.

An operator retains ownership of the data they put into their instance, including their own subscriber records.

Warranties and disclaimers

We will provide the service with reasonable skill and care, and aim to keep it available and accurate. Beyond that, the service is provided "as is". We do not promise it will be uninterrupted, error-free, or fit for a purpose we have not specifically agreed to in writing. No warranty is given beyond what is stated in this section or required by law that cannot be excluded.

Limitation of liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental or consequential loss, including loss of profit or loss of data, arising from this agreement. Each party's total liability under this agreement in any twelve-month period is limited to the fees paid or payable by the operator to Wasoli in that period. Nothing in this section limits liability that cannot lawfully be limited.

Indemnity

An operator agrees to cover us against claims, losses or costs arising from data they upload without the right to do so, their misuse of the service, or their breach of these terms. We agree to cover an operator against claims that the software itself, as we provide it, infringes a third party's intellectual property rights.

Confidentiality

Each party will keep the other's confidential information private and use it only to perform this agreement. This includes an operator's business information and our own technical and commercial information about the service. This obligation survives termination of the agreement.

Changes to the service

We may improve, change or discontinue a feature of the service over time. Where a change would materially reduce what an operator's plan includes, we will give reasonable notice. These terms themselves may also be updated; where a change is material we will tell active operators by email before it takes effect.

Force majeure

Neither party is liable for a failure or delay caused by something reasonably outside their control — including power or network outages, natural disaster, or government action — for as long as that cause continues.

Governing law

This agreement is governed by the laws of Pakistan, without regard to conflict of law principles.

Dispute resolution

If a dispute arises under this agreement, both parties will first attempt to resolve it in good faith through direct discussion. If it cannot be resolved that way within a reasonable period, it will be submitted to the courts of Pakistan, which have exclusive jurisdiction over it.

Contact

Questions about these terms can be sent tohello@wasoli.net.